Selios Privacy Policy
This policy explains what information Selios: Arrow Escape Puzzle (“Selios”) collects, why, who receives it, and the choices you have. It covers the Selios apps for iPhone and iPad and for Android. We have tried to write it in plain English. If anything is unclear, email us at support@countrysideinteractive.com.
1. Who we are
Selios is made by Countryside Interactive LLC (“we”, “us”). For the purposes of data protection law, we are the controller of the information described in this policy, except where section 5 says a provider acts as an independent controller under its own policy.
Countryside Interactive LLC
2105 Glacier Rd, Herndon, VA 20170-5543, United States
Email: support@countrysideinteractive.com
Website: countrysideinteractive.com
2. The short version
- Selios has no accounts, no logins and no chat. We never ask for your name, email address, phone number, contacts or precise location.
- Your game progress is saved on your device, not on our servers. Optional cloud-save and gaming-profile features are described below; they are currently disabled.
- The apps are free and show ads. Ads come from Google AdMob only, and we limit them to Google’s PG content rating.
- Gameplay analytics and crash reports go to Google Firebase. Analytics does not use your device’s advertising ID; only the ads software does, and on iPhone and iPad only if you allow tracking when iOS asks.
- In-app purchases are handled by Apple or Google, with RevenueCat keeping track of what you own under an anonymous ID. On iPhone and iPad, RevenueCat’s software also sends it the identifier for vendors, an ID Apple gives our apps on your device; it is not the advertising ID. We never see your card or payment details.
- In the EEA, the UK and Switzerland, a Google consent message with a “Do not consent” button comes first: no ad is requested and no analytics or crash report is sent until you answer, and analytics and crash reports are sent only if you agree. Elsewhere they are on by default.
- In US states with privacy laws, you can opt out of the “sale” or “sharing” of your information for targeted advertising in Settings > Privacy choices.
- A link to this policy is in Settings > Privacy policy.
3. Information kept on your device
Selios saves your progress in a file on your device. It includes the levels you have completed and your stars, the level in progress, your daily-puzzle history and streak, hints, unlocked modes, Gallery pictures, purchases the app has confirmed, and your settings (theme, sound, haptics, tap mode, reduce motion, grid overlay, left-handed layout and similar). It also includes your lifetime play totals, a random install ID used to distinguish progress from different installations, your reminder settings, and counters the app uses to space out ads, such as when the last ad was shown, and the ad network and response ID of the last full-screen ad, which the “Report last ad” option uses. On Android it includes the kind of age signal Google Play last gave the app (section 4).
Your answers to the consent and privacy messages (section 7) are stored on your device by Google’s consent software.
We do not receive the save file. If your device backs up apps (for example iCloud Backup on iOS or Google’s Android backup), your device’s backup service may include it, under that service’s own settings and terms. Deleting the app or clearing its data deletes your progress on that device, but does not delete backups or any cloud-save copies. See below for how those copies are managed.
Reminders
If you turn on the Daily reminder, in Settings or with the button the game may offer after a daily puzzle, Selios shows you one notification a day, at the time you choose, to say that the day's puzzle is ready. These reminders are created on your device by the app itself. We do not send them from a server, and we do not receive the time you chose, whether notifications are allowed on your device, or whether you saw or tapped a reminder. The reminder is off until you turn it on. If you restore or move your progress to another device, the reminder is off there until you turn it on. You can turn it off at any time in Selios's Settings or in your device's notification settings.
Cloud save
Cloud save is currently disabled. The following describes how it works if it becomes available and you use it.
If cloud save is on, Selios keeps a copy of your progress in your own cloud storage, so that a new device or a reinstall has it: in iCloud on iPhone and iPad, and in Google Play Games saved games on Android. The copy holds the levels you have completed and your stars, your daily-puzzle history and streak, your hints, your lifetime totals, most of your settings, and your tutorial and Gallery progress. It does not hold a level in progress, your purchases, your privacy choices, or your ad settings or ad history. One count about ads does travel, with your hints: how many hints each install of the game earned from rewarded ads, because your hint total is made of what was earned and what was spent. Each install of the game keeps its own copy and reads the others, and they are merged on your device.
We cannot read these copies. They are stored under your Apple or Google account by Apple's or Google's own software, under that company's terms; Countryside Interactive has no server, account or tool that can open them, and they are not used for advertising or analytics. They contain no name, e-mail address or account ID; each install of the game is named by a random ID. To notice that the device has been signed in to a different cloud account, Selios keeps a scrambled value of the account's identity (on Android, of your Play Games player ID) on the device only (and in your device's own backup of the game's save, if your device backs apps up: "Backups by your device" below); if it changes, Selios asks you before it merges anything.
Progress does not move between Apple and Android devices, and cloud save does not carry purchases: use Restore purchases. On Android, cloud save needs Google Play Games: it works only while you are signed in to Play Games, and it is off for players we must treat as under age. Without it, your device's own backup is what a new phone restores.
To turn cloud save off, use the Cloud save switch in the game's Settings, or your device's own iCloud or Play Games settings for Selios. To delete the copies: first turn Cloud save off in Selios on each of your devices; then, on iPhone or iPad, open Settings, tap your name, then iCloud > Manage Storage > Selios > Delete data; on Android, in the Play Games app, open Settings > Delete Play Games account & data and delete Selios's data. If you delete the copies while cloud save is still on somewhere, that device can upload its copy again. Deleting the game does not delete what is in your cloud.
Backups by your device
If your device backs up apps (iCloud Backup or a computer backup on iPhone and iPad, Google's backup on Android), or you move to a new device with the system's transfer tool, that backup may include Selios's save file, depending on your backup settings. This is your device's own backup, in your own account, under Apple's or Google's terms; we do not receive it. You turn it off, or delete a backup, in your device's backup settings.
4. Information collected when you play
Depending on your choices and where you live, the apps collect the following through the services in section 5:
| What | Examples | Why |
|---|---|---|
| Device and app identifiers | For ads only: the advertising ID (IDFA on iPhone and iPad, only if you allow tracking; the Advertising ID on Android), the App Set ID on Android and, where they apply, other identifiers related to accounts signed in on the device. For ads and for purchases: on iPhone and iPad, the identifier for vendors (IDFV), an ID Apple gives the apps of one developer on your device. For analytics, crash reports and game settings: app instance, installation and session IDs created by Firebase; on Android, Google’s Analytics software may also report the Android ID (section 5). For purchases: an anonymous RevenueCat user ID | Showing and measuring ads, limiting how often ads repeat, preventing fraud, counting players, finding bugs, delivering game settings, keeping track of purchases |
| Device and network information | Device model and brand, operating system and version, language, app version, time zone, IP address, approximate location derived from the IP address (for analytics, your country or region, never your city) | Serving ads in the right language and region, applying the right consent rules, diagnosing problems, the daily puzzle’s date |
| Gameplay and usage | Levels started and finished, time spent, taps, bounces, undos and hints used, daily-puzzle results and streaks, tutorial steps, settings changes, your text-size range, Shop visits and purchase attempts, which of two Shop price lists you were shown, ads offered and watched, your consent status, and on iPhone and iPad your answer to the tracking prompt | Understanding whether puzzles are too easy or too hard, improving the game, setting ad frequency fairly |
| Ad interactions | Ads requested, shown and clicked; rewarded ads completed; and, as recorded by the ads software, app launches, taps and video views | Delivering ads, rewarding you for rewarded ads, measuring ad performance, preventing fraud, paying us for ads shown |
| Purchases | Product bought, price and currency, store transaction ID, purchase date (not your name or payment card) | Giving you what you bought, restoring purchases, handling refunds, keeping records required by law; when analytics is on, counting purchases (the product, its price and currency only) |
| Crash and diagnostic data | Crash reports, error traces, device state at the time of a crash (for example free memory, free storage and orientation), and the analytics events recorded just before it. While crash reporting is on, also a short session record when the app starts, with no crash involved (section 5) | Finding and fixing bugs |
| Consent choices | The choices you make in the consent and privacy messages, stored on your device. The ads software reads them and sends them with its ad requests | Respecting your choices |
Analytics events are made of numbers and fixed labels (for example a level number or “win”). The app never puts free text, a name or contact details in them.
Your age range
Android. The app asks Google Play’s Age Signals whether the player is an adult, a minor or of unknown age. Google Play may ask whether you want to share this with Selios. If you do not share it, or Google Play does not provide age signals for your account (for example in a region with no law that calls for them), the app treats the signal as not applicable. The app receives an age range, never a date of birth. It uses it only on your device, to decide which ads, prompts and purchase offers to show (section 10), and saves only the kind of answer (for example adult, minor or unknown). It does not send your age range to us or to analytics. The one thing that leaves your device is a marker on the app’s ad and consent requests to Google, saying that the player should be treated as under the age of consent.
iPhone and iPad. The current version of Selios does not ask Apple for an age range.
The daily puzzle’s date
So that a daily puzzle counts on the right day even if a device clock is wrong, the app asks our website, countrysideinteractive.com, for the current time when it starts or comes back to the foreground. The request contains no game data and no identifier from the game. Like any website request, it reaches our website host with your IP address, the time and basic app information (section 5).
If you contact us
If you email us, we receive your email address and the message and attachments you choose to send. The “Report last ad” option and the support link open a draft in your own mail app; the ad report draft names the ad network, the ad’s response ID, its format and the time it was shown. Nothing is sent unless you send it. We use your email to answer your request and investigate the issue. Email is handled through our Google Workspace service. Please do not send passwords, payment details or sensitive personal information.
Sharing your results
The daily puzzle’s Share button uses your device’s own sharing tools. You choose the destination; we do not receive your shared result.
Selios in a web browser
Where Selios is offered in a web browser, that version saves progress in the browser’s storage and has no ads, analytics, crash reports or purchases. It loads its files from the website that hosts it and nothing from Google’s content delivery network. The rest of this policy describes the iPhone, iPad and Android apps.
Achievements and leaderboards
Achievements and leaderboards are currently disabled. The following describes these services if they become available.
When these features are enabled, Selios uses Apple's Game Center on iPhone and iPad, and Google Play Games on Android, for achievements and leaderboards. If you are signed in to that service, Selios sends it your achievements in the game and four scores: your longest Daily streak, your total stars, the last level you passed and the number of Nightmare levels you have won. Your scores are shown on public leaderboards, where other players can see them beside your Game Center or Play Games name. Selios has no setting of its own for this: to change who can see your name, or to stop taking part, use that service's settings (on iPhone and iPad, Settings > Game Center; on Android, the settings of Play Games), or sign out of it there. Apple or Google holds this information under your gaming profile and handles it under its own privacy policy. We do not receive or keep your nickname, your player ID or your picture, and we have no server that stores your achievements or scores. To delete them, use that service's settings; deleting Selios does not remove them. If you are not signed in, Selios sends no achievement and no score. The service itself is still contacted when you open the game, to see whether you are signed in: on Android, Google's Play Games software is started and contacts Google, and Selios asks it to sign you in, once each time you open the game, and Google may show its sign-in screen; on iPhone and iPad, Selios asks Game Center, until you have turned its sign-in down once. We do not use these services at all, and do not contact them, for players we must treat as under age (see "Children").
What we do not do
- We do not collect your name, email address (unless you email us), phone number, contacts, photos, microphone, camera or precise location.
- Analytics events are pseudonymous, per-device records (tied to an app instance ID, not to your name) that we use to analyse the game. We do not combine them with other data to identify you, and we do not export them to any other database. Google’s advertising services may build an advertising profile if you allow personalized ads.
- We do not sell your information for money. Showing personalized ads may count as “selling” or “sharing” under some US state laws; see section 8.
5. Third-party services and what they collect
Each provider handles information under its own privacy policy, linked below. We share the information described here only with these providers, only for the purposes listed, and under terms that require them to protect it at least as well as this policy describes.
Each box says whether the provider is our processor (it handles information only on our behalf and on our instructions; a “service provider” under US state laws) or an independent controller (it also decides how to use the information, under its own policy).
Google AdMob and Google User Messaging Platform (ads and consent)
AdMob chooses and shows the ads in Selios: short full-screen ads between some levels, and optional reward videos that you choose to watch for a hint, an extra heart or a theme trial. There are no banner ads. AdMob is the only ad network in Selios. No other ad network receives your information from the game; if we add one, we will update this policy.
We limit ads to Google’s PG content rating (“parental guidance”): the app asks for that limit with its ad requests, and the same limit is set for Selios in AdMob.
Google’s ads software collects the advertising ID (on iPhone and iPad only if you allow tracking; on Android unless you have deleted it), the identifier for vendors on iPhone and iPad, the App Set ID on Android and, where they apply, other identifiers related to accounts signed in on the device (Selios itself has no accounts), your IP address (from which Google estimates a general location), device and app information, your interactions with the app and its ads (such as app launches, taps and video views), and diagnostic information about how the app and the ads software perform. Google uses them to show ads, to limit repeats, to measure ads and to prevent fraud, and, where you have allowed it, to personalize ads. With each request the app also tells Google whether ads may be personalized, whether the player must be treated as under the age of consent (section 10), and whether sound is off.
The ads software starts only when the app first needs an ad, and the app requests an ad only after Google’s consent service says it may. In the EEA, the UK and Switzerland that is after you have answered the consent message (section 7). Until the app has been able to check which rules apply, for example on a first launch with no internet connection, it requests no ads.
Google’s User Messaging Platform shows the consent and privacy-choices messages and stores your choices on your device. Each time the app starts, and before the first ad of a session, it asks Google which message applies where you are. This request has to come before any consent, because it is how consent is asked for. It carries our AdMob app ID, your IP address (from which Google works out your region), device and software information and, where it applies, the under-age marker described in section 4.
Role: independent controller for ad serving and personalization. When you opt out of “sale” or “sharing” under US state laws, Google restricts its processing and acts as our service provider.
Google Privacy Policy · How Google uses information from apps that use its services
Google Firebase: Analytics, Crashlytics and Remote Config
- Firebase Analytics (Google Analytics) records the gameplay and usage events in section 4 with a Firebase app instance ID, the app version, your language, time zone and operating system, and a broad location, your country or region and never your city, which Google derives from your IP address. The Analytics software also records events of its own, such as the first time the app is opened, sessions and time in the app, app and operating system updates, a summary of the consent choices stored on your device and, taken from the store’s purchase information, an in-app purchase (the product, its price and currency). It does not collect the advertising ID (on iPhone, iPad or Android), the identifier for vendors or any user ID, and it does not report the screens you open on its own. On Android, Google’s Analytics software is able to report the device’s Android ID; whether it does is a setting on Google’s side, and the app has no switch for it. We have turned off Google Analytics’ collection of granular location and device data, so Google Analytics keeps no city-level location and none of the detailed device data that setting covers, such as the device model, brand or screen size. The Analytics software in the app may still include the device model in what it sends. Google signals is off. We do not let Google use Selios’s analytics data to personalize advertising: the app switches that use off in Google Analytics for every player, whatever you answer about ads. Whether the ads you see are personalized is a separate matter, decided by your choices in sections 6 and 7. Our AdMob and Firebase accounts are not linked, so no ad revenue data reaches Analytics; while analytics is on, the ads software does log an event of its own when an ad is requested, shown or rewarded.
When it is on. In the EEA, the UK and Switzerland, Analytics is switched off until you answer the consent message, and is switched on only if you agree (section 7). If you do not agree, it stays off: nothing is measured and nothing is sent. Everywhere else it is on by default, with no question asked. Until the app has been able to check which rules apply, for example on a first launch with no internet connection, it is off. The Analytics software remembers its switch between launches; if it was on and your consent is now needed again or has been withdrawn, the app switches it off as soon as Google’s consent service answers, in the first moments after the app starts and before any message is shown. - Firebase Crashlytics sends us crash and error reports: the error trace, the device model, operating system version, free memory and storage, orientation, a Crashlytics installation ID, a Firebase installation ID and session ID and, when analytics is on, the analytics events recorded just before the problem. Crash reports follow the same choice as analytics. Where no consent is needed they are sent by default. In the EEA, the UK and Switzerland, a report made before you have answered the consent message is kept on your device; it is sent if you agree and deleted if you do not. After you have said no, the app records no crash or error reports at all. One case remains: if the app is stopped by a crash in its system-level code after you have said no, the crash software writes a report on your device by itself. That report is deleted the next time the app starts if your refusal still stands, and is sent only if you are asked again and agree.
Session records. While crash reporting is on, the crash software also sends a short record when the app starts and when you come back to it after a longer break, with no crash involved: a Firebase installation ID, a session ID and number, the device model, the operating system version and the app’s ID and version. It also fetches its own settings from Firebase, in a request that carries the installation ID, the device model and the operating system version. Neither is sent while crash reporting is off. Like Analytics, the crash software remembers its switch between launches, and the app switches it off in the same first moments after the app starts if your consent is needed again or has been withdrawn; a session record made in those first moments may already have been sent. - Firebase Remote Config lets us adjust game settings (for example ad frequency or when modes unlock) without an app update. The app fetches these settings from Firebase when it starts, at most once every 12 hours, whatever your consent choice, in every region and for every age, because the game needs them to run as intended. The request carries a Firebase installation ID, the app’s ID and version, the version of the Firebase software, your country, language, time zone and operating system version, and, like any request, your IP address. Once analytics is on, it may also carry a few analytics values about your play (such as your highest level reached, whether you own Remove Ads and your daily streak) and the time the app was first opened.
Role: Google acts as our processor for Firebase data, under Google’s data processing terms.
RevenueCat (in-app purchases)
RevenueCat keeps track of which purchases (Remove Ads, theme packs, the Supporter bundle) belong to your device so that they keep working and can be restored. The app contacts RevenueCat each time it starts, whatever your consent choice, to check what you own. RevenueCat receives an anonymous app user ID that it creates (a new one after a reinstall), the store’s transaction and receipt details, your IP address, and what its software sends with every request: the app’s ID, version and build number, your platform and operating system version, your device model (on Android also its brand), your device’s language and region settings and your store’s country. On iPhone and iPad it also sends the identifier for vendors (IDFV), an ID Apple gives the apps of one developer on your device; it is not the advertising ID, and it changes if you delete all of our apps and install one again. On iPhone and iPad its software also tells RevenueCat the status of Apple’s tracking permission (not asked yet, restricted, denied or allowed), and never the advertising ID itself. Because the check does not depend on your consent choice, all of this is sent whatever you answer to a consent message, and before you answer. On Android no device identifier is sent. RevenueCat does not receive your name, your email address, your payment details or your advertising ID.
We may test two prices for Remove Ads, so two players may see different prices for a time. When analytics is on, it records which of the two price lists you were shown.
Role: processor.
Apple and Google (app stores, payments and age signals)
Apple (App Store) and Google (Google Play) process your download and any payment under their own terms; we never see your payment details. If you choose to share analytics with developers in your device settings, they also give us aggregated statistics and crash reports. On iPhone and iPad, iOS shows the tracking prompt (section 6). On Android, the age signal described in section 4 comes from Google Play.
Role: independent controllers.
Our website host
Our website, including this page and the daily puzzle’s date check, is hosted through OpenAI Sites and delivered through Cloudflare. Hosting services receive your IP address and request information, such as the time and browser or app information, and may process logs for delivery, reliability and security. When you open website pages in a browser, hosting services may also use security mechanisms, including cookies. See our website privacy notice for information about this website.
Role: processors: they handle this information only to provide the hosting and keep it secure.
6. Advertising IDs and App Tracking Transparency
Your device’s advertising ID is used for ads only, by Google’s ads software. Analytics, crash reporting and purchases never use it.
iPhone and iPad. Before iOS shows its tracking prompt, Selios shows one screen explaining what tracking means here: it lets Google’s ads software use your device’s advertising identifier (IDFA) to show ads that are more relevant to you and to measure them. The IDFA is used only if you then choose to allow tracking. If you choose “Ask App Not to Track”, the IDFA is not available to Selios or to the ads software, and you still get ads, just not ones based on tracking across other companies’ apps and websites. You can change this at any time in iOS Settings > Privacy & Security > Tracking.
Selios does not show the explanation or the prompt to a player it must treat as under the age of consent (section 10). It also holds them back while your ads could not be personalized anyway: before you have answered a consent message that applies to you, after “Do not consent” or a refusal of personalized ads, and after a US state opt-out (section 7). They come once your choice allows personalized ads.
Google may also learn whether an ad shown in Selios led to an app install through Apple’s SKAdNetwork, which reports ad results without the IDFA and without identifying you or your device.
Android. Google Play services provides an advertising ID that Google’s ads software uses. In the EEA, the UK and Switzerland, whether it may be used for ads depends on your answer to the consent message (section 7). You can reset or delete it in your device settings (on most devices, Settings > Privacy > Ads, or Settings > Google > Ads). If you delete it, ads are not personalized using it.
7. Your consent and how to change it
- EEA, UK and Switzerland. The first time you open Selios, before the game starts, Google’s consent message asks for your choice. It has three buttons: “Consent”, “Do not consent” and “Manage options”. Until you answer, the app requests no ads and keeps analytics and crash reports off.
- “Consent” allows personalized ads and ad measurement, and switches analytics and crash reports on.
- “Do not consent” keeps analytics and crash reports off. Ads are not personalized: Google serves limited ads, which in Google’s words “disable the collection, sharing, and use of personal data for personalization of ads”. Your IP address is still used to deliver an ad, and you may see fewer ads or none.
- “Manage options” lets you choose purpose by purpose. The message has no separate switch for analytics and crash reports today, so the app switches them on only if you allow all three of these purposes: “Store and/or access information on a device”, “Measure content performance” and “Understand audiences through statistics or combinations of data from different sources”. Ads are personalized only if you allow the personalized advertising purposes; Google’s ads software reads your choices directly.
- United States. Analytics and crash reports are on by default, and ads may be personalized. In states with privacy laws where Google’s privacy message applies, Selios shows Settings > Privacy choices, which opens that message so you can opt out of the “sale” or “sharing” of your personal information for targeted advertising. No message appears on its own when the game starts. After an opt-out the app asks only for non-personalized ads; analytics and crash reports continue. In other states the app does not show this setting, but you can still limit ad tracking with your device settings (sections 6 and 8).
- Everywhere else. No consent message is shown. Analytics and crash reports are on by default and ads may be personalized, subject to the tracking prompt on iPhone and iPad (section 6).
- Changing your mind. Where these choices apply to you (the EEA, the UK, Switzerland and US states with privacy laws), Selios shows Settings > Privacy choices, which opens Google’s message again so you can review or change your choice at any time, including withdrawing consent. Changes apply from then on.
- Device settings. The iOS Tracking setting and the Android advertising ID controls (section 6) work in addition to the choices in Selios.
Game settings from Remote Config, the purchase check with RevenueCat and the daily puzzle’s date check do not depend on these choices (sections 4 and 5).
Buying Remove Ads stops the ads that appear between levels. Reward videos stay available if you choose to watch them, and analytics and crash reporting continue as described above.
8. US state privacy rights
Several US states (for example California, Colorado, Connecticut, Virginia, Texas and Oregon) give their residents rights over their personal information. Whether or not a state law applies to us or to you, we answer the requests described below from any US user.
What we collect and disclose
Selios collects the categories of personal information below, from your device and through the services in section 5, for the purposes in section 4. We review this section at least once every 12 months. We do not collect sensitive personal information as defined by California law.
| Category | Disclosed for a business purpose to these service providers | Sold or shared (only while personalized ads are on) to |
|---|---|---|
| Identifiers (advertising ID, identifier for vendors, App Set ID, identifiers related to signed-in accounts where they apply, app, installation and session IDs, anonymous purchase ID, IP address) | Analytics, crash-reporting and settings provider (Google Firebase: app, installation and session IDs and IP address, and on Android the Android ID if Google’s software reports it; never the advertising ID), purchase management (RevenueCat: the anonymous purchase ID, the IP address and, on iPhone and iPad, the identifier for vendors), our web host (IP address) | Our advertising network (Google AdMob) |
| Internet or other electronic network activity (gameplay, app usage, ad interactions) | Analytics and crash-reporting provider (Google Firebase) | Our advertising network (ad interactions and app usage recorded by the ads software) |
| Approximate geolocation derived from IP address | Analytics provider (Google Firebase: country or region, never city), purchase management (RevenueCat), our web host | Our advertising network |
| Commercial information (purchases) | Purchase management (RevenueCat), analytics provider (Google Firebase: Shop visits and purchases) | Not sold or shared |
“Sale” and “sharing”
We do not sell personal information for money. When personalized ads are on, making identifiers, ad interactions and approximate location available to Google AdMob may count as a “sale” or “sharing” for cross-context behavioral advertising (also called “targeted advertising”) under these laws. For that purpose Google is a third party, not our service provider. Our analytics, crash-reporting and purchase providers do not receive your advertising ID and act as our service providers.
Do Not Sell or Share My Personal Information: in US states with privacy laws where Google’s privacy message applies, open Settings > Privacy choices in Selios to opt out. Wherever you live, you can also limit ad tracking on your device (section 6): on iPhone and iPad, choose “Ask App Not to Track” or turn off Allow Apps to Request to Track; on Android, delete your advertising ID. Because Selios has no accounts, we cannot change the settings on your device from our side; if you email us to opt out, we will reply with these steps.
Players under 16. We cannot know a player’s exact age. Where Google Play tells the app that a player is a minor or that their age is unknown, Selios asks only for non-personalized ads, so it does not sell or share that player’s information for targeted advertising (section 10). If we learn in another way that a player is under 16, we will treat them the same way.
Your rights
- Know what personal information we have collected about you and how we use and disclose it.
- Get a copy of it.
- Ask us to delete it or correct it.
- Opt out of its sale or sharing, and of targeted advertising.
- Not be treated differently for using these rights.
To make a request, email support@countrysideinteractive.com. Because Selios has no accounts, we hold no name or email address that links data to you, and we may ask for details that help us find data tied to your device. We cannot retrieve or erase a save stored only on your device. If we cannot verify a request or find related data, we will tell you why. You may use an authorized agent, who must show that you have authorized them. If we refuse your request, you can appeal by replying to our answer with “Appeal” in the subject line; we will respond within the time the law requires. If your appeal is denied, you may contact your state’s attorney general.
9. EEA, UK and Swiss privacy rights
Legal bases
- Consent: personalized ads and ad measurement; storing or reading information on your device for ads; Firebase Analytics and Crashlytics; the iOS advertising identifier.
- Contract (providing what you bought): recording your purchases and restoring them.
- Legitimate interests: limited ads where you have not consented, which are not personalized, so the game can stay free; fetching game settings from Remote Config and checking with RevenueCat what your device owns each time the app starts; asking Google which privacy message applies where you are; the daily puzzle’s date check; delivering our website; keeping the game and our website secure; preventing ad fraud. We have weighed these interests against your rights, and you can object (below).
- Legal obligation: keeping purchase records required by tax and accounting law.
Do you have to give us information?
No law or contract requires you to provide personal data. If you do not consent, the whole game still works; you may see fewer or less relevant ads, and we get less information to improve the game.
Automated decisions and profiling
We make no decisions about you based solely on automated processing that have legal or similarly significant effects. If you consent to personalized ads, Google’s advertising services use profiling to choose which ads to show you. You can withdraw that consent at any time.
Your rights
You have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, to receive it in a portable format, and to withdraw consent at any time (in Settings > Privacy choices) without affecting processing that happened before. To use these rights, email support@countrysideinteractive.com. As explained in section 8, we may ask for details that help us find data tied to your device. You also have the right to complain to your local data protection authority (in the UK, the Information Commissioner’s Office).
10. Children and teens
Selios is meant for players aged 13 and over and is not directed at children under 13. The app does not ask for your age or date of birth. On Android, Google Play may tell the app that a player is a minor (under 18). The app keeps only that fact, not the age range Google Play gave, so it cannot tell a child under 13 from an older minor.
For a player it has been told is a minor, the app applies the rules below. They limit what is collected and how it is used, but they do not stop collection altogether: the game settings and the purchase check still run (section 5), ads are still requested under the limits below, and outside the EEA, the UK and Switzerland analytics and crash reports stay on. If you believe a child under 13 has used Selios, email us and we will delete what we can find and ask our providers to do the same.
On Android, where Google Play reports that a player is a minor or that their age is unknown (section 4), and until Google Play has given the app an answer at all, Selios treats the player as under the age of consent:
- Ads are non-personalized, and each ad request is marked so that Google applies its treatment for children.
- Purchase offers are not shown unless the player opens the Shop themselves.
- The tracking explanation and prompt (section 6) are never shown.
Once Google Play has reported a minor or an unknown age, the following also apply from the next time the app asks Google which consent message applies. It asks each time the app starts, and again before the first ad after you come back to the app from a longer break. The first time the app is opened it has to ask before it has read the age signal, so a message may still be shown then, and the answer given there applies only until the app asks again.
- Google’s consent and opt-out messages are not shown, Settings > Privacy choices is not shown, and Google’s consent software drops any choice stored earlier on the device. If the age signal later changes, the messages apply again as for any other player.
- In the EEA, the UK and Switzerland, analytics and crash reports stay off, because no consent is asked for. Elsewhere they stay on, as for other players.
On iPhone and iPad, the current version of Selios asks for no age range, so these rules apply there only if we switch them on for every player. The game settings in section 5 let us do that, on iPhone and iPad and on Android alike, for example if age signals could not be relied on. That switch is off today.
11. How long information is kept
- Progress and settings on your device: until you delete the app or clear its data, subject to your device’s backup settings. Any cloud-save copies remain in your own cloud storage until you delete them there; see section 3.
- Analytics events: 14 months in Google Analytics, counted from when each event was recorded; the period does not start again when you play. After that, only aggregated reports that do not identify a device remain. We do not export analytics events anywhere else.
- Crash reports: about 90 days in Firebase Crashlytics.
- Firebase installation IDs (used for game settings): Firebase keeps them until they are deleted, and then removes them from its systems within 180 days.
- Purchase records: for as long as you might restore or be refunded a purchase, and as long as tax and accounting law requires.
- Website hosting logs: managed by our hosting providers (section 5). We do not use them to identify players.
- Emails you send us: as long as needed to handle your request, and for no longer than two years unless a legal obligation requires longer retention.
- Ads: Google keeps advertising information as described in its own policies.
12. Security
Information sent by the app to the services in section 5 and to our website travels over encrypted connections (HTTPS). No system is perfectly secure, but we choose established providers and collect as little as we can.
13. International transfers
We are based in the United States, and our providers process information in the United States and other countries. When personal data from the EEA, the UK or Switzerland is transferred, we and our providers rely on recognized safeguards, such as the European Commission’s Standard Contractual Clauses (and their UK and Swiss equivalents) or a provider’s participation in the EU-US Data Privacy Framework and its UK and Swiss extensions. To get a copy of the safeguards that apply, email us.
14. Changes to this policy
We will update this page and its effective date when our practices change, including before we add another ad network or another service that receives your information. Where the law requires your consent for a change, we will ask for it.
15. Contact us
Countryside Interactive LLC
2105 Glacier Rd, Herndon, VA 20170-5543, United States
Email: support@countrysideinteractive.com
We aim to reply within 30 days, or sooner where the law requires it.